At FamousFoods.com, SERVICE is our most important
product. We stress the importance of quick delivery, in-stock products, and good
old fashioned customer service!
Our Online Support Team is dedicated to providing quality
assistance to our customers. We offer support by phone, email, and fax. It is
our policy to reply to customers email requests, if not immediately, within one
business day. We are dedicated to communicating and responding to our customers
in a timely manner.
Online Orders &
1-866-646-4266 x 102
1-866-646-4266 x 181
1-866-646-4266 x 132
1-866-646-4266 x 137
1-508-993-9976 x 185
Toll FREE phone orders
If you prefer to
place your order by phone, you can call us toll-free 1-866-646-4266
(Mon-Fri) between the hours of 8:30am - 5:00pm Eastern Standard time. Ask for
the "Internet Operator".
Nos Falamos Portuguese - Se Habla Espanol
A Problem With Your
In the event of any questions or
problems with your order or if the product received was defective or damaged
please contact our Customer Service Department immediately upon receipt.
We will make every effort to resolve the problem as quickly as possible.
How Do I Return a Package?
If you need to return your merchandise,
please notify FamousFoods.com within 10 days
of receipt. (PLEASE
DO NOT SHIP BACK PERISHABLE ITEMS)
We will instruct you on how to ship the product back to insure a prompt refund.
offer a 10-DAY return policy on all of our products in new and unused condition
for a refund of the purchase price less the cost of shipping. (If your item came
with a free gift, the gift must also be returned in new, unused condition to
receive a full refund). For your protection, please ship the item, along
with a copy of the packing slip, by a method that is insured and traceable, to
the following address.
No refunds or order cancellations after
perishable items have been shipped.
Items that are not in new condition or have been used will not be accepted for
refund or exchange.
All Returns To:
Attn: Returns Department
376 Nash Rd
New Bedford, MA 02746
Please remember that
UPS does NOT deliver on Saturday or Sunday.
Plan your shipping options accordingly. When estimating your shipping
time, please allow 24 hours for internal processing and packing and only count
business days in your estimate. When receipt date is critical, please feel
free to contact customer service to confirm expected shipping and delivery date.
To view our shipping rates and options click
Which methods of payment do you accept?
We accept Visa, MasterCard, American Express and
Discover. If you prefer to order by mail you may fill out our
mail order form and
submit a check along with your order.
How long will it take for my order be
processed and leave your warehouse?
Your order is
processed immediately and usually shipped (M-F) within 24 hours in most
cases. Many times your order is shipped the same day we receive it. Their are a
few exceptions to be aware of however. First, we will not ship any perishable
items such as meats or frozen food if they will not arrive at their destination
before the weekend. Second, as noted on the information pages of certain items,
we receive fresh shipments of these items once a week, we will ship your order
on the day that we receive the fresh shipment to ensure that you are receiving
the highest quality product.
How will I know if you received my order and if it has shipped?
We will send you an automated email as soon as we receive your order. Please
use this email to verify that all of the information you provided us with is
correct. If their are any problems you can always call us at 1-866-646-4266 or
firstname.lastname@example.org. We will send you a second email when
your order has shipped. This email will contain a carrier tracking number so you
can follow your shipment all the way to your doorstep.
Do you ship to Hawaii, Alaska or Puerto Rico, and the
US Virgin Islands?
Yes, we will be glad to. Please select the Standard/Economy
shipping option We offer
Standard shipping by Post Office Priority Mail or UPS Ground for packages being delivered to
HI, AK, PR and the US Virgin Islands. Please contact us for premium
shipping cost to these locations. Please note, we do not ship meats and certain
heavy items to Hawaii, Alaska, Puerto Rico, Guam and the US Virgin Islands. Please review
the item details for restrictions on certain items.
Do you ship to Canada and outside the United States?
We do not ship internationally at this time.
Do you ship to APO boxes?
We ship to United States APO boxes by Post Office Priority Mail. However, Additional
shipping may be required for heavy items. The Three Day, Two Day and Next Day shipping option is not offered to US APO
Large Quantities and
Posted Shipping rates are not factored
for large quantities or for items identified as "Heavy Items".
Additional Shipping costs may be required. Please contact Customer
This section applies to any order that requires
an insulated box and cold packs for shipment.
Although we instruct UPS to leave your order at
your door without signature, please arrange to have someone available to receive
your perishable goods from UPS at the
address you specify and refrigerate your products immediately upon receipt.
We are not responsible for delays in receipt should the UPS at its
discretion not leave your package for security reasons or any other
reason at an unattended shipping address you specify. If you have any
questions or concerns please do not hesitate to call us (866-646-4266)
before you place your order. Thank You!
All of our perishable products are shipped to arrive within 48 hours (UPS
2-Day) or 72 hours (UPS 3-Day) of shipment. Please
keep in mind that we ONLY ship perishable orders on Monday and Tuesday to
ensure your order does not sit in the carriers warehouse over a
weekend period. Your order is shipped in super insulated boxes
with sufficient cold packs to keep your order cool during the journey. Please note that we are NOT able to process
perishable orders to PO Boxes OR areas outside the continental US (48
states). Furthermore, please note that
we are not responsible for delays in shipment outside of our control (i.e.
snow), an incorrect shipping address or if you are not available to accept
No refunds or order
cancellations after perishable items have been shipped.
Perishable product restrictions:
- Meat orders cannot be gift wrapped.
ORDER: 5 lbs (Mix and Match)
- You must
select Two Day or Next Day Shipping at Checkout
EXTREME HEAT WAVE
If you are ordering perishable items and your area
is experiencing extreme heat conditions, we recommend you select the Next Day
shipping option or postpone your order until cooler
A note about chocolate covered
products and products that may melt if subjected to warm temperatures
Some items like chocolates and candies do not require expedited shipping
or an insulated box and cold packs. However, If we are shipping your order to a
warm climate and you are concerned about this type of product melting in
transit, we would be happy to add an insulated box and cold packs to your order
for an additional $5. You can contact us at 1-866-646-4266 or by email at
email@example.com to arrange this.